The service and support organization is based in Mölndal with a customer support manager and employed service engineers. The technical skills and ability to solve problems is strong based on experience and cooperation in the team.
Daily communication with our customer is handled through our helpdesk software. Customers can easily start new errands, follow up ongoing issues and have access to frequently asked questions.
We want to provide all our customers self-service by offering free visual, interactive and self-instructive tutorials that are continuously updated. Customer self-service is proactive customer service that provides support for customers who want to find their own solutions.
Service and support operations are primarily handled remotely. With less traveling to customers, duty time with our customers is increased and the carbon footprint is reduced in our operations. By increasing digitalization of our products and processes, we aim to provide faster and more reliable services to all our customers.