Join Freemelt as our new 1^st Line Support!
Are you a hands-on problem solver with a strong customer focus? Do you enjoy working with innovative technology and providing high-quality technical support? Freemelt is looking for a 1st Line Support Engineer to join our team and play a key role in ensuring customer satisfaction and operational excellence. If you thrive in a dynamic, international environment and enjoy traveling, this role is for you!

About the role
As a 1st Line Support Engineer at Freemelt, you will be the first point of contact for technical support and service, helping our customers resolve issues and maintain their machines at optimal performance. This role is field-based, requiring frequent travel across the EMEA region to assist customers on-site. You will collaborate closely with Account Managers, 2nd Line Support, Product Management, and Supply Chain to deliver top-tier service and support.

Key responsibilities

• Ensure health and safety regulations are met at all times.
• Install machines and perform maintenance at customer sites.
• Collaborate with Sales, Operations, and Product Management teams.
• Provide basic training to customers on-site.
• Report product improvements and contribute to continuous product development.

Your profile:

• Strong safety focus and commitment to high-quality work.
• A hands-on problem solver who enjoys technical challenges.
• High sense of urgency and ability to work in a fast-paced environment.
• Excellent communication and listening skills.

Your background & experience:

• Technical and/or engineering background preferred.
• Experience in customer service and machine-related support.
• Understanding of additive manufacturing is a plus.
• General knowledge of business and commercial practices.

Education & certifications:

• Minimum of a Technical High School education OR at least 5 years of documented experience in technical service.
• Valid driver’s license.

Additional information:
This role requires frequent domestic and international travel.

Why Freemelt:
At Freemelt, we provide a collaborative, innovative, and dynamic work environment where your ideas matter. You will have opportunities for professional growth and development while being part of a company at the forefront of 3D printing technology. We offer a competitive compensation package and a workplace that values diversity, inclusion, and equal opportunities for all.

Apply Today!
Join Freemelt and be a part of our journey to revolutionize metal additive manufacturing. Apply now and shape the future with us!

If you have questions about the position, you are welcome to contact Viktor Valk, Regional Manager EMEA, viktor.valk@freemelt.com. We look forward to receiving your application as soon as possible, but no later than 18^th of April.