Join Freemelt as our Service Lead & Technical Support!
We are looking for a dynamic and experienced Service Lead and Technical Support to oversee and manage the delivery of our services and specifically the second line support. The ideal candidate will be responsible for developing service strategies, optimizing processes, and ensuring exceptional service delivery that aligns with our organizational goals. The position will initially manage the global second line function and expand when Freemelt is expanding its service exposure and services.

Key responsibilities:

• Develop and implement service strategies to enhance customer experience and business growth.
• Lead and support the service team, managing escalated technical issues and guiding first line technicians.
• Ensure efficient and high-quality service delivery, optimizing processes for improved performance.
• Foster strong customer relationships, address concerns and drive customer satisfaction.
• Collaborate across departments to align service operations with company goals.

Required technical competences:

• Expertise in diagnosing, repairing, and maintaining advanced machinery and electromechanical systems.
• Strong troubleshooting and root cause analysis skills (using e.g. 5 Whys, Fishbone Diagrams) for hardware, software, and firmware issues.
• Proficiency in reading technical drawings, schematics, and service manuals.
• Solid knowledge of electrical circuits, hydraulics, pneumatics, and mechanical components.
• Experience with calibration, preventative maintenance, and spare parts replacement.
• Ability to troubleshoot and update PLCs.
• Understanding of 3D printing processes including cloud-based integrations for networked 3D printers. Experience in Powder Bed Fusion technology is a big plus.

Your profile:
You have a strong focus on safety and a commercial mindset. We are looking for someone with excellent written, verbal, and listening skills, along with proven leadership abilities to inspire and drive results. A strong customer service focus is essential. You also have:

• Quality-focused with attention to detail and accuracy.
• Ability to communicate complex technical issues clearly to non-technical users.
• Proficient in documentation, reporting, and maintenance logging.
• Customer-focused mindset, ensuring high satisfaction and service excellence.
• Strong problem-solving and critical-thinking skills under pressure.
• Collaborative team player, working closely with engineers and support teams.
• Experience in managing service projects, inventory, and maintenance schedules.

Your background:
You have experience from the manufacturing industry, preferably product manufacturing equipment. You also have:

• Previous experience in service delivery, customer service, or service management roles, preferably (but not required) in a leadership position.
• Strong knowledge of service management principles and best practices.
• Proven problem-solving and decision-making skills.
  

Why Freemelt:
At Freemelt, we provide a collaborative, innovative, and dynamic work environment where your ideas matter. You will have opportunities for professional growth and development while being part of a company at the forefront of 3D printing technology. We offer a competitive compensation package and a workplace that values diversity, inclusion, and equal opportunities for all.

Apply Today!
Join Freemelt and be a part of our journey to revolutionize metal additive manufacturing. Apply now and shape the future with us!

If you have questions about the position, you are welcome to contact Eva Nordenberg, Head of Supply: eva.nordenberg@freemelt.com. We look forward to receiving your application as soon as possible, but no later than February 25.

About Freemelt:
Founded in 2017 by a team of experienced engineers, Freemelt develops advanced 3D printers for metal components and is based in Gothenburg, Sweden. Freemelt primarily serves companies in the defense, energy, and medical technology sectors in Europe and the U.S., helping them innovate and improve production efficiency. Freemelt’s modular printers, designed for industrial applications, support complex geometries and high-performance materials, such as tungsten for defense and energy applications and titanium for medical implants. Backed by strategic investors, Freemelt is well-positioned for continued growth as it advances into the next phase of commercialization.

Read more about Freemelt at our website and in social media
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